Last updated: May 2026
This Refund Policy explains how cancellations, free trials, and refunds work for CreaterAI subscriptions (Starter, Pro, and Business). By subscribing, you agree to this policy in addition to our Terms of Service.
New accounts may start a 14-day free trial on eligible paid plans (Starter or Pro). During the trial you are not charged. If you cancel before the trial ends, you will not be billed for that subscription period. After the trial ends, your selected plan renews automatically at the published monthly rate unless you cancel beforehand.
Paid subscriptions renew monthly until canceled. You can cancel anytime from your account settings or by contacting support@createrai.com. Cancellation stops future charges; it does not delete your account unless you request account deletion separately.
When you cancel, you keep access through the end of the current billing period you have already paid for. We do not provide partial-month refunds for unused time after a billing cycle has started, except where required by law or as described below.
Refund requests are processed in accordance with Paddle’s Buyer Terms, Paddle Refund Policy, and applicable consumer protection laws. If you believe you were charged incorrectly, experienced a billing error, or encountered a technical issue that prevented access to the service, you may submit a refund request. Nothing in this policy limits any statutory rights available under applicable law.
To request a refund, contact us at support@createrai.com or use Paddle’s buyer support channels provided in your purchase confirmation. If approved, refunds will generally be returned to the original payment method. Processing times depend on the payment provider and financial institution.
Business plans or enterprise agreements may include separate commercial terms where permitted by applicable law and Paddle’s Buyer Terms.
Questions about billing, trials, or refunds? Reach us at support@createrai.com or visit our contact page.